FAQ

The Basics

How can I contact you about my order?

The easiest way to contact us is via DM on Instagram, email or text! Please email (greyleighsboutique@gmail.com) or text us (704-502-0550) with any questions about your order! Please be sure to include your order number within the email!

What do I do if an item is out of stock?

I know the feeling when an item you love is out of stock. I try my best to restock items as often and as soon as possible. However, I cannot guarantee that once an item is sold out, it’ll be restocked. The best way to stay updated is Instagram / Facebook. I always post on there when an item is restocking or just keep checking our website.

How do I enter a coupon code or gift card at checkout?

Coupon codes can be entered in the 'Gift card or discount code' box during the checkout process. Coupon codes can only be applied at the time of purchase and are not able to be added once the order has been placed. If you are having trouble with a code, please text 704-502-0550 BEFORE you place your order.

When will my order ship?

Orders usually ship within 1-3 business days. If we see the order earlier enough, sometimes the same day but it is not guaranteed.

When will I receive my order?

Everything ships out of North Carolina. Most orders are received within 1-3 business days after they've been shipped.

How many people work for greyleigh’s?

Greyleigh’s is owned and operated by 1 person!

What is your shipping policy?

We currently ship first class + priority. We pride ourselves in processing your orders efficiently! We also offer FREE SHIPPING on all orders over $99! Please see our shipping page for more info.

Do you have a physical store? Where are you located?

We do not have a physical brick and mortar store anymore as of 4/1/21. You can purchase our items directly from our website or at a pop up show if we are near you! My inventory storage and office is located in Charlotte, NC.

Can I model for Greyleigh's?

We are always on the lookout for new models! We have several photo shoots throughout the year and love having new faces model our products! If you would like to model, please email greyleighsboutique@gmail.com with previous posed pictures, your city, your age, and clothing size. We currently have opportunities for models in Charlotte, NC / surrounding areas.

Orders

Can I change or cancel my order?

We fill orders extremely quickly, so the time window for changes is very short. Please contact us if you need to change anything on your order. Please make sure to include your order # in the message so we can change the order as fast as possible. You cannot cancel an order or be refunded. If you don't want the item(s) you ordered please contact us as soon as possible so we can issue you a store credit for any merchandise you don't want to receive. If your order has already been shipped/a label has been created, we can still issue you a store credit for the merchandise but cannot refund any shipping cost.